FAQs

RING FAQ'S

What metals can you make rings in? 

Our rings can be made in Stainless Steel and Titanium and Damascus Stainless Steel. 

We use 316 stainless which is "Marine Grade". Stainless steel does not stain, corrode, or rust as easily like ordinary steel. It's a hard, grey white coloured metal. Stainless Steel was created in Sheffield and we are proud to use it in Sheffield today! 

Titanium is a hard, light, silvery metal. One of titanium's most valuable qualities is its high strength-to-weight ratio. This means it is both very strong, but also very light. It is also as strong as steel, but weighs much less.

If you're looking for precious metal rings, please shop our sister site here.

What is Damascus Stainless Steel?

Damascus Steel is made from two grades of Stainless Steel which are forge welded together under immense pressure and heat. The steel is continuously chopped and folded during the manufacturing process. It's then either twisted, folded or manipulated to achieve the patterned effect.  

Due to the nature of Damascus steel, no two rings will ever be the same so every ring is truly unique. With this in mind please be aware that the pattern and depth of shading on your ring may vary slightly to that shown (but will still look awesome!)

Do you use the official "Made In Sheffield" mark?

Yes we do! We are licensed to use the Official Made In Sheffield mark as we make our products in Sheffield. We laser engrave the mark onto all of our rings, it's complimentary and is free of charge. If you don't want the engraving, just pop "No engraving" in the notes box during the checkout. 

All our Sheffield Steel rings come with the Made In Sheffield logo, our Damascus rings aren't engraved due to the pattern already on the inside of the ring.  

I don't know my ring size, what do I do? 

No problem, just pick the "Send Me A Free Ring Sizer" option as you add your ring to your basket. Then we will send out a free ring sizer to work out your size. For more info on this, click here

Do you do bespoke/custom pieces?

Yes, at the moment our books are closed until early summer 2020. If you want to get added to the waiting list, please contact us

Can you resize my ring if I order the wrong size? 

Yes and no! We can stretch rings up a few sizes but we can't go down easily. There are some options to add sizing beads to make your ring feel smaller but we normally recommend purchasing another ring in a smaller size. If you wish to contact us to talk over this more, please message us here.

If you've recently bought your ring and it just doesn't feel right, get in touch and we will sort out an exchange for a smaller size or larger size so it fits 100%. 


Is Stainless Steel durable? Can I wear it in the shower?

Yes! Very! As a jewellery retailer our "official advice" would be to take it off for any physical activity. Ollie has been wearing his ring for six years, he may have been known to chop wood and mountain bike with it on, although this isn't our official advice 😉

Your Stainless steel ring will not rust, so it's fine to wear in the shower/water - don't panic in those "whoops it's still on!" moments. 

What ring width should I buy?

The width of a ring's band is measured in millimetres. Our stainless steel rings are made in the most popular widths 5mm, 6mm and 7mm.

The standard band widths for most engagement rings for would range from 1.5mm or 2mm up to perhaps 3mm. Whereas, wedding rings or bands are normally slightly wider from perhaps 3mm to 8mm. Traditionally ladies rings are narrower than gentleman's rings.


Can I add a personalised engraving?

Would you like to add an additional personal engraving (up to a maximum of 30 characters including spaces) please type exactly what you want in the Engraving box.  Please, be careful to type in Capitals or Lowercase as you wish the engraving to appear.

The laser engraving on the inside of your ring adds about 1 week to the delivery time.

You could write a special message, nicknames, the date of your wedding or your initials for example.  We engraved our rings with a nice, clean, simple font such as Helvetica.

Can I change the ring I've ordered? It's too big or too small?

We offer one complimentary exchange if you order the incorrect size (excludes personalised engravings), please allow additional time for a new ring to be made. You must contact us within 14 days of receiving your ring and return the original to us in a new, unworn condition. 

Goods that are personalised and engraved to your specific requirements are custom orders, which means that the item will be made, personalised or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.

However, if you order the wrong ring size we will do our best to resize it for you or exchange it wherever possible.

The only exception to this would be if upon receiving the item a fault is present please contact us within a 14 day period.  For more information click here.


What sizes do you make your rings in? 

We make our Sheffield Steel Rings in UK sizes from M to Z1/2. Please refer to the size choices above to see what sizes this product is available in.

Not sure of your ring size? Select "Send me a free ring sizer" in the ring size field below. After you have checked out, we will pause your order, send you a ring sizer and then re-start your order when we have heard from you.

Please remember that your fingers change size a little being smaller when cold compared to when warm. They may also change over a day from morning to evening. We suggest you try the ring sizer on at different times of the day and when your hands are at normal temperature.

If you require a different size these can be made through our bespoke service please use the Contact Us form.



GENERAL FAQ'S

How quickly will I receive my order? 

We make our rings to order which means they will be dispatched in around 3-4 weeks. Please allow an extra week for personalised engravings. 


How much does your delivery cost?

All orders are processed within 2-3 business days, Monday- Friday.

Our "Made-to-Order" products will be ready to dispatch in 3-4 weeks.

Please allow an extra week for a personalised engraving.

Our UK delivery is always FREE of charge.  Our European delivery is £14.99 and its £19.99 to the rest of the world.

For more information click here.


Do you have a showroom?

Our Stainless Steel rings, Damascus rings and cufflinks are online only at this time. If you need help, we are happy to help and answer any questions you have over email or facebook messenger.

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