How we look after your Personal Data

The GDPR is an EU-wide data protection law from May 25, 2018, replacing the previous Data Protection Directive from 1995. The GDPR regulates all processing of personal data for residents in the European Economic Area (EEA). It applies to companies operating in the EEA and to companies outside of the EEA that process personal data of those living in the EEA.

This Privacy Policy explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you visit our website https://www.flinnandsteel.co.uk. This site is owned and run by Flinn & Steel Ltd (we, us, our).  

This Privacy Policy explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you contact us by telephone or visit us for an appointment. We are Flinn & Steel Ltd, registered company number 13728228 in England & Wales. Our registered office is The Old Church House, Hollow Meadows, Sheffield, S6 6GL and main trading address is Cybor House, 1 Tapton House Road, Sheffield, S10 5BY. You can contact us by email at info@flinnandsteel.co.uk.  We respect the importance of personal data and are committed to ensuring that your privacy is protected.

Flinn & Steel Ltd may change this policy from time to time by updating this page. If you are under the age of 18, we require that you inform a parent or guardian of the Flinn & Steel Ltd Privacy Policy before subscribing or placing an order. Information we collect from you We collect information in a range of ways such as if you choose to make an enquiry or purchase an item.

For online orders: 

For online orders, we collect your name, email address, telephone number, billing address and dispatch address. In respect of any payment details, we will only ever store your payment type, the last four digits of your card details and expiry date. This data will only be used to process your order using our payment partners (PayPal or Stripe Inc or Klarna Bank AB) secure payment platform systems. We also collect records of email correspondence (including further information we may request from you) when you contact us to request information, report a problem, or provide feedback on our products and services. 

In order to be able to offer you these payment options, we will pass on certain aspects of your personal information, such as contact and order details, in order for them to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Further information and Klarnas user terms you can find here. Each of the payment companies has their own Data Protection and Privacy policies which show how they keep all your data safe and secure.

PayPal Privacy Policy

Stripe Inc Privacy Policy

Klarna Bank privacy statement.

Other Information: 

We may also collect personal information when you visit and use our website. This includes the information that is automatically provided by your browser (in the form of cookies) to our servers and information collected by cookies or other tracking and analytical technologies. We may also use anonymous statistical data about browsing actions and patterns which does not identify any individual. This includes the standard information collected by our web server including your IP address, browser type and operating system, details of your visit to our site and access times. It can also include demographic information such as location, preferences and interests. This privacy policy does not apply to websites maintained by other companies or organisations which we are associated with. Please ensure that you read the privacy policy of such other companies or organisations before submitting your details.

How we use your information?

We will use your information to provide you with information about your appointment and your purchase. We also will use your information for internal record keeping, billing, and accounting and market research purposes. If you have sent us with any queries via email or phone regarding our website or our products/services we will use your information to respond to you. If you give us feedback (in the form of testimonials and photographs), we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for permission before publishing.

Who we share your personal information with?

We do not sell your data to third party marketing companies. In general, third part providers used by us will only collect, use and disclose your information to the extent necessary to fully perform their role. Certain third party service providers, e.g. payment gateways have their own privacy policies. Occasionally we may have links on our site that direct you to another site. We are not responsible for other companies’ privacy policies and encourage you to read their statements before inputting personal data. If you connect with us through social media platforms, the information you provide will be subject to the third party's privacy policy.

Security

Our websites are hosted by Shopify Inc. with SSL certificates for all our domains https://www.flinnandsteel.co.uk. With SSL enabled automatically, visitors can access a constant, secure connection on every page of our site. Through SSL, visitors see a lock icon next to our URL in the browser, showing that their information is safe.  This encrypts and protects any data that you send us online. Our website address is https:// and not http; meaning that you are viewing our website in secure mode.

Cookies What are cookies?  

Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (For example; Safari, Internet Explorer, Google Chrome or Mozilla Firefox) then sends these files back to the website or application every time you return so that your user personal settings can be recognised. Cookies are useful and help website developers and companies improve your website browsing experience. Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Other types of cookies are used to monitor and improve our website's functionality and performance.

How we use cookies?  

Flinn & Steel Ltd continually strives to provide you with the best user experience possible when visiting our website. We therefore use cookies for example to:

  • Remember your settings during and between visits.
  • Allow interaction between our website and social networks like Facebook.
  • Gather anonymous data about our users and the way they interact with our website to serve relevant and functional content.
  • Continually improve our website for you.
  • We do not sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

What cookies we use on our website?   

Anonymous analytics cookies: Whenever a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These help us find out whether or not you have visited our website before, how many individual unique users visit the site, what pages they look at most frequently etc. Analytics provide anonymous user behaviour information.

Social website cookies: Our website allows you to ‘Like’ and share content on social media networks like Facebook and Twitter. This functionality is enabled through use of third party cookies. In this case, privacy implications vary and are dependent on the privacy settings you have chosen when registering with the social media sites. Our site enables sharing through:

  • Facebook
  • Twitter
  • Instagram

Session cookies: Session cookies are used for users’ movement through the website. They allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit. Session cookies are not stored on your computer. They expire when you close your web browser.

How you can control cookies we assume your consent to the use of cookies when you visit and use our website and most browsers are automatically set to accept them. You can alter the settings of your browser to prevent automatic acceptance of cookies, or delete cookies that have already been set. In this case, you may still utilise most of the sections on our website. If you wish to restrict or block web browser cookies on your device, you can do this in your browser settings.

Card Payment Security at our studio or by telephone: Flinn & Steel Ltd takes secure card payments.  We follow the AIB Merchant Services Operating Guide which forms a part of our Merchant Agreement and contains the procedures that need to be followed regarding card acceptance. All businesses that accept payment by credit and debit cards must follow the procedures set out by the Card Schemes, AIB Merchant Services our Acquirer and the Payment Card Industry Data Security Standard (PCI DSS). These standards exist to protect both the retailer and customers. We follow some basic procedures that are strictly enforced by the Card Schemes and have to be validated regularly by the PCI DSS.

Your Rights

If for any reason you are concerned that the data we hold for you on your account is incorrect, please email our customer services team at info@flinnandsteel.co.uk who will assist you amend any data. You also have the right to ask us not to process your personal data for marketing purposes. Should you wish to have your personal data removed from our systems entirely please send us an email to  info@flinnandsteel.co.uk or by writing to us at Flinn & Steel Ltd, Cybor House, 1 Tapton House Road, Sheffield, S10 5BY.

Questions and contact information:

If you would like to contact us regarding our privacy policy please email us at info@flinnandsteel.co.uk .