We offer one complimentary exchange if you order the incorrect size (excludes personalised engravings), please allow additional time for a new ring to be made. You must contact us within 14 days of receiving your ring and return the original to us in a new, unworn condition.
Goods that are personalised and engraved to your specific requirements are custom orders, which means that the item will be made, personalised or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.
However, if you order the wrong ring size we will do our best to resize it for you or exchange it wherever possible.
The only exception to this would be if upon receiving the item a fault is present please contact us within a 14 day period. For more information click here.
