If the item you have purchased is not personalised to your requirements you can return the item to us within 14 days.
Goods that are personalised, made to order, made to your size and engraved to your specific requirements are custom orders, which means that the item will be made, personalised or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.
However, if you order the wrong ring size we will do our best to resize it for you or exchange it wherever possible. The ring must be returned in an unworn, pristine condition.
The only exception to this would be if upon receiving the item a fault is present please contact us within a 14 day period. For more information click here.
Gift Cards are valid for 12 months from the date of purchase. Cash alternatives for gift cards are unavailable on any full or partial balance. However, any remaining balance can be gifted.